Managing Jira Service Projects

• Help your service teams by creating queues and automating common tasks
• Help your customers by creating SLAs and customizing the Customer Portal & more
• Create and administer service projects

A good service desk helps your service team resolve customer requests fast — and even helps customers self-service immediately.

This live team training will get your team up to speed configuring and branding customer portals, creating queues and SLAs for service teams, using a linked knowledge base, adding participants, and automating service projects.

There’s also a variety of business use cases to understand best practices for each topic.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If your team is solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But if they’re also responsible for setting up Jira company-wide, they should have completed Jira Administration Part 1 or have equivalent experience.